An extended QFD planning model for selecting design requirements with longitudinal effect consideration
SCIE
SCOPUS
- Title
- An extended QFD planning model for selecting design requirements with longitudinal effect consideration
- Authors
- Min, DK; Kim, KJ
- Date Issued
- 2008-11
- Publisher
- PERGAMON-ELSEVIER SCIENCE LTD
- Abstract
- An extended QFD planning model is presented for selecting design requirements (DRs) that consider longitudinal effect. In the proposed model, the longitudinal effect is incorporated by introducing a time dimension into the existing house of quality structure. As a consequence of explicitly considering the longitudinal effect, the proposed model yields not only an optimal set of DRs but also the timing of their selection. The proposed model is demonstrated through a case study for improving customer loyalty in the high-speed internet service. (C) 2007 Elsevier Ltd. All rights reserved.
- Keywords
- quality function deployment; longitudinal effect; QFD planning model; project selection; QUALITY; SATISFACTION; PERFORMANCE; LOYALTY
- URI
- https://oasis.postech.ac.kr/handle/2014.oak/22496
- DOI
- 10.1016/j.eswa.2007.08.061
- ISSN
- 0957-4174
- Article Type
- Article
- Citation
- EXPERT SYSTEMS WITH APPLICATIONS, vol. 35, no. 4, page. 1546 - 1554, 2008-11
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- There are no files associated with this item.
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