A customer-oriented model of product-service system lifecycle
SCOPUS
- Title
- A customer-oriented model of product-service system lifecycle
- Authors
- HEO, JUNYEON; LIM, CHIEHYEON; KIM, KWANG JAE
- Date Issued
- 2018-12
- Publisher
- INDERSCIENCE
- Abstract
- A product-service system (PSS) is an integrated bundle of products and services, which aims at creating customer utility and enhancing manufacturers' competitiveness. Given that products and services are integrated over a specific cycle, PSS lifecycle has become a key notion in PSS research. However, most studies focus on PSS lifecycle from a provider perspective although the essence of PSS is to create customer utility. The current work proposes a customer-oriented model of PSS lifecycle as a solid basis for analysing PSS lifecycle from a customer perspective. The proposed model comprises one general and three specific types of PSS lifecycle (product-, use-, and result-oriented PSS). The proposed model is expected to be utilised to supplement the existing studies to consider the PSS mechanism from a customer perspective. A concrete notion of PSS lifecycle from a customer perspective may contribute to customer-oriented PSS innovations.
- URI
- https://oasis.postech.ac.kr/handle/2014.oak/94926
- DOI
- 10.1504/IJPLM.2018.097879
- ISSN
- 1743-5129
- Article Type
- Article
- Citation
- International Journal of Product Lifecycle Management, vol. 11, no. 4, page. 350 - 367, 2018-12
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